Frequently Asked Questions
Everything you need to know about Physicians Formula products, shipping, and our commitment to healthy beauty.
Are Physicians Formula products safe for sensitive skin?
Yes, our products are specifically formulated to be hypoallergenic, dermatologist-tested, and safe for sensitive skin and eyes. We exclude over 150+ known harsh ingredients to ensure the highest level of safety and comfort.
Does Physicians Formula test on animals?
Physicians Formula is a cruelty-free brand. We do not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf.
Where can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery status in real-time.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return items purchased directly from our website within 30 days of the delivery date for a full refund, excluding shipping costs.
Are your products paraben-free and gluten-free?
The majority of our products are formulated without parabens and gluten. We recommend checking the ingredient list on the individual product packaging or the product description page for specific details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.